Pounder Insurance Service – Terms of Business

Pounder Insurance is an Independent Insurance Intermediary in arranging Insurance for our customers / clients. Our Services include advising you of your Insurance needs in arranging your Insurance cover with Insurers, to meet your requirements and helping you with any ongoing changes you need to make. We also offer a service to assist you with any claim you need to make, including, if required, the recovery of any uninsured losses you may incur.

We act on your behalf with a wide range of Insurers, in arranging your personal insurance requirements and have access to leading Insurers in the market place.

As a Financial Services Authority Member, we belong to the Financial Services Authority Dispute Resolution Facility. Please note, a number of our services are not covered by the Financial Services Authority code, full details will be given to you before you make any commitment on any product we offer you.

Complaints Policy and Procedure

It is our intention to provide you with a high level of customer service at all times. If you should wish to make a complaint about our service, we have a formal complain procedure.

Should you have cause to make a complaint, please contact Mr. Desmond Pounder, 5 Blandford Place, Seaham, Co. Durham, SR7 7EL, telephone 0191 5130066, your complaint will be recorded and acknowledged within 5 working days, a full explanation will be provided as to what procedure will be taken, and you will be advised as to how your complaint is progressing, and your complaint hopefully resolved within 20 working days, and any compensation agreed, if complaint upheld. If you are still unhappy with the final response to your complaint, you may then contact the Financial Services Authority.

A full copy of our complaints procedure will be available on request, please phone or contact us at 5 Blandford Place, Seaham, Co. Durham, SR7 7EL.

A copy of the Financial Services Authority codes are available for all customers, please ask a member of staff or contact us at 5 Blandford Place, Seaham, Co. Durham, SR7 7EL.

Clients Declaration

I confirm that I have read the terms and conditions contained within this agreement and I agree to abide by these. I also confirm that there are no other material facts, which after due consideration are relevant, either to the risk insured, that I have not disclosed to either Pounder Insurance Services, or my Insurers.

Important Notice

Insurers pass information of the Claims and Underwriting Exchange Register, run by Insurance Database Services Ltd (IDS Ltd) and the Motor Insurance Anti-Fraud and Theft Register, run by the Association of British Insurers (ABI). The aim is to help us check information provided and also to prevent fraudulent claims. Under the Conditions of your Policy, you must tell us of any incident (such as an accident / theft / conviction) which may or may not give rise to a claim. When you tell us about an incident, we will pass information relating to it to the registers. It is a condition of acceptance of your Proposal for Insurance that you agree to the information of your application form and any incidents you tell us about being passed to IDS Ltd. It is also a condition of acceptance that you agree the IDS Ltd may pass us information it has received from other Insurers about other incident you have been involved in. Your Insurance cover details will be added to the Motor Insurance Database run by the Motor Insurers' Bureau to identify relevant policy information. You may ask us for more information about this, you should show this notice to anyone insured to drive the vehicle covered under this Policy.

All Documents and details of cover, will be sent to clients at inception, renewal or mid-term change, unless the client specifically requests the document to be retained on file, in this instance, a signed authorisation will be required.

Customer Duty

It is your responsibility to provide complete and accurate information to insurers when you take out your Insurance Policy, throughout the life of your Policy and when you renew your Insurance. It is important that you ensure that all statements you make on a Proposal Form, Claims Form and other Documents are full and accurate. Please note, if you fail to disclose any material information to your Insurers, this could invalidate your Insurance cover, and could mean that part or all of a claim may not be paid.

Confidentiality

All personal information will be treated as private and confidential. We may use information we hold about you, to provide information about other products and services we offer.

Under the Data Protection Act 1988, you have the right to see personal information that we hold on your records. If you have any queries, please write to us at 5 Blandford Place, Seaham, Co. Durham, SR7 7EL.

Commissions

The ABI code entitles you to know the Insurers standard commission rate. Our payment for arranging your Insurance will occasionally be greater and frequently less than the Insurers standard commissions' rate. We need to mention that some Insurers may from time to time provide volume commission uplift.

Charges

In addition to the Premiums charged by the Insurers, we (normally) make the following charges to cover the administration of your Insurance. The specific charge and purpose of any additional charges will always be advised to you in advance.

Uninsured Loss Recovery £15.00
Cancellation £10.00
Mid Term Adjustment £10.00
Duplicate Certificates £10.50

Select Your Payment Plan Option

We normally accept payment by guaranteed cheque or the following Credit Cards – Visa / Master Card You may be able to spread your payments through Insurers Instalment Schemes or a credit scheme which we have arranged with Premium Credit. We will give you full information about your payment options when we discuss your insurance in detail.

Cancellation

If you cancel your policy before the normal expiry date you will be liable to pay a premium based on the Insurance Company's short term period rates. (Please check your Policy Booklet).

Pounder Insurance Services / Member of the Financial Services Authority.